Privacy Policy

When you use Glow, you trust us with your information — and we take your privacy seriously.

Glow collects and handles various types of information, including personal information that identifies you or from which you are reasonably identifiable.

Please take a moment to read this Privacy Policy carefully. It explains how we collect, use, store and protect your personal information through our website at wheredidyougetyourglow.com (Website) and through your use of our products or services. It also outlines your rights to access, update, or delete your information.

1. Introduction

Normal Wellness & Education Pty Ltd ACN 662 042 855, trading as ‘Glow’ (Glow, we, us or our) provides beauty and wellness products. We do this by:

• Carefully sourcing our devices;

• Providing guidance materials alongside our products; and

• Ensuring a purchasing experience that is easy, convenient, and regret-free.

Glow is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act).

2. How We Collect Your Personal Information

We collect and handle your personal information lawfully, fairly, and in a non-intrusive way.

Where reasonably practical, we collect information directly from you, such as when you:

• Visit our Website or subscribe to Glow content;

• Make an inquiry or order products or services;

• Complete an optional survey about your preferences (Survey);

• Contact us by phone or email;

• Correspond with us via online forms, paper, or digital messages;

• Upload personal information via mobile applications operated by Glow;

• Participate in a customer satisfaction or market research survey; or

• Engage with any of our services.

We may also collect information:

• From you or third parties in the course of administering contracts with service providers; or

• From publicly available sources, suppliers, contractors, recruitment agencies, or business partners.

If we collect your personal information from a third party, we will take reasonable steps to inform you how it was obtained, how we will use it, and how you can access or correct it.

3. Types of Personal Information We Collect

The types of personal information we collect may include (but are not limited to):

• Name, postal and email address, and contact details;

• Date of birth;

• Billing and shipping information;

• Device ID and IP address;

• Page view statistics and website activity data;

• Product and service inquiries; and

• Employment-related information (if applicable).

If you complete a Survey, we may also collect sensitive information such as your sexual orientation or practices. We only collect this information with your explicit consent or as otherwise permitted under the Privacy Act.

If you choose not to provide certain personal information, we may be unable to provide you with requested services or products.

4. Our Purposes for Handling Your Personal Information

We collect, hold, use and disclose personal information to:

• Recommend, offer, and provide products and services;

• Manage and administer your orders and accounts;

• Communicate with you regarding orders, dispatch, returns, and billing;

• Send marketing or promotional material from Glow or our partners;

• Comply with legal and regulatory obligations;

• Consider your application for employment (if applicable); and

• Manage and improve our business operations.

5. Disclosure of Personal Information

We may disclose your personal information between Glow group companies and to trusted third parties such as suppliers, service providers, and professional advisors — always in compliance with the Privacy Act.

This may include disclosure to:

• Parcel delivery and logistics providers;

• Cloud storage and IT service providers; and

• Payment system operators (e.g. Shopify).

We require all third parties to protect your information to the same standard that we do.
We will not disclose your personal information for any other purpose without your consent.

6. Protection of Personal Information

We store personal information securely in physical files, on internal systems, in cloud storage, and in some cases on third-party servers (which may be located overseas).

We implement robust physical, electronic, and procedural safeguards to protect your information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access is restricted to authorised personnel only.

Personal information that is no longer required for a valid purpose will be securely destroyed or de-identified, unless retention is required by law.

7. Direct Marketing

Marketing is important to our ongoing relationship with you. We may send you information about new products, services, or promotions from Glow or carefully selected partners that we think you’ll find relevant.

We will not share your personal information with third parties for marketing purposes without your consent.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us at hello@wheredidyougetyourglow.com.

8. Cookies

A cookie is a small text file stored on your device to help us analyse and improve your browsing experience.

Cookies allow us to identify your device (not you personally) and collect aggregate usage data to enhance our Website’s functionality.

You can manage or disable cookies in your browser settings.

9. Accessing and Correcting Your Personal Information

You may request access to or correction of your personal information at any time by contacting our Privacy Officer.

If we refuse access or correction, we will provide written reasons for our decision.

We may charge reasonable costs for providing access where applicable.

All requests will be handled within a reasonable timeframe.

10. Overseas Transfers of Personal Information

We may store personal information using overseas cloud providers (such as servers in the United States).

By providing your personal information to us, you consent to its storage on overseas servers and acknowledge that APP 8.1 may not apply to such transfers.

At the time of this policy’s publication, we do not disclose personal information to overseas recipients beyond the storage arrangements described above.
If that changes, we will comply with the Privacy Act and notify you of the countries involved.

If you prefer that we not store your information overseas, please contact our Privacy Officer.

11. Resolving Personal Information Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact our Privacy Officer:

The Privacy Officer
Lucy Wark
Email: hello@wheredidyougetyourglow.com

Your experience with Glow is important to us, and we aim to respond to all complaints promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy from time to time without prior notice.
An up-to-date version will always be available on our Website, and we encourage you to review it periodically to stay informed.

Last updated: October 2025