Frequently asked questions
What do I receive with my Glow?
Your Glow arrives in beauty-themed packaging, with a USB charging cable, simple storage bag and a quick-start guide to everything you need to know.
Is Glow delivered discreetly?
Glow arrives in an unmarked recyclable box or mailer bag. Once you open your delivery, you'll find beauty-themed packaging and a complimentary storage bag.
What are the shipping options?
Standard Shipping (2-5 business days): $10.
Express Shipping (2-5 business days): $15.
When will I get my order?
Orders are typically fulfilled by our team with 1-2 business days, with delivery within 5 business days within Australia and the United States.
If you purchased during the launch pre-order period, stock lands at our warehouse on November 25 and orders will be sent out in the order in which they were received - so expect yours to be with you by December 5 at latest.
What is the returns policy?
We believe in stress-free pleasure.
Glow offers a 100-day returns policy: if you don't love it, send it back for the equivalent value of store credit to use at our sister brand Normal.
Email hello@wheredidyougetyourglow.com
- our customer support will understand what didn't work for you, send a printable label (you buy the postage bag), and arrange a discreet return.
You’ll receive credit and, if you want, they can even give you a personalised product recommendation to find a better match and shipping to your preferred address.
Functional issues are covered separately under the warranty policy - check it out here.
What is the warranty policy?
We believe in stress-free pleasure.
Glow offers a one-year warranty for any issues affecting the function of the product (excluding those which may be the result of non-recommended use) - contact our team via hello@wheredidyougetyourglow.com to discuss any issues.
You can find more information on the policy here.
How should I clean & store Glow?
Clean Glow between every use to prevent unwanted buildup & extend your product's life. You can clean it gently with warm soapy water or a dedicated cleaning spray. Glow is not designed to be cleaned in a washing machine or dishwasher.
Store Glow in a cool dry spot away from natural light, using your complimentary bag.
What if I have more questions?
Contact our lovely customer support team by emailing hello@wheredidyougetyourglow.com.