Returns

We always want your experience with Glow to be a pleasure.

If you experience any functional issues, see our warranty policy.

And if your product just doesn't feel like a good fit, we have a very special returns policy for you: 

When you buy a Glow toy, you can return it any time within the first 100 days (or nights!) for credit (equal to the value of the toy) towards another purchase which will be a better match for you from our sister brand, Normal (Google them - we promise, you'll love them!). 

Just send our lovely customer support team a message at hello@wheredidyougetyourglow.com and they will sort you out.

They’ll understand what’s not working for you, and where appropriate, send out a printable label so you can purchase a postage bag & discreetly post back your toy.

They’ll organise you a credit for your next purchase, and if you’d like help choosing another product, our team will listen to your feedback and offer a personalised recommendation to match you with a better toy for your needs.

They can even organise for it to be sent out to your preferred address as well.