Terms & Conditions

 

Welcome to Glow!

Thank you for using our products - and for taking the time to read our terms and conditions.


This website, located at wheredidyougetyourglow.com (Website), is owned and operated by Normal Wellness & Education Pty Ltd ACN 662 042 855, trading as ‘Glow’ (Glow, we, us, or our).

By using this Website or ordering our products or services, you agree to the following Terms and Conditions (Terms), which, together with our Privacy Policy, govern your access to and use of the Website.

We reserve the right to amend these Terms from time to time.

GENERAL TERMS

1. Introduction

Glow is an online store dedicated to beauty and wellness. We do this by:

(a) carefully sourcing our products, 
(b) complementing them with easy guidance materials; and
(c) ensuring your purchasing experience is simple, convenient, and regret-free.

2. Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

3. Contact

If you have any questions regarding these Terms, please contact us at hello@wheredidyougetyourglow.com.

WEBSITE TERMS OF USE

4. User Account

To place orders through the Website, you must register as a customer. Each customer may create only one account (Account).

Registered account holders must:

(a) be over 18 years of age;
(b) reside in Australia;
(c) be capable of entering into a legally binding agreement with Glow; and
(d) agree to these Terms.

You must create a secure password and keep it confidential. If you suspect unauthorised access, notify Glow immediately and change your password.

When registering, you will provide Glow with personal information (e.g., name, age, gender, contact details). We handle this information in accordance with our Privacy Policy.

You must ensure all information provided is accurate, current, and complete.

5. Closing Your Account

To close your Account, email hello@wheredidyougetyourglow.com. 

To unsubscribe from Glow updates, click the “unsubscribe” link at the bottom of any Glow email.

6. Intellectual Property

All material on the Website—including text, graphics, logos, designs, pricing, and product information (Content)—is owned by or licensed to Glow.

You must not reproduce, adapt, distribute, or republish Content without our prior written consent or as permitted by law.

Third-party trademarks appearing on the Website belong to their respective owners.

7. Linking and Third-Party Content

You may not link to, frame, or mirror any part of the Website without Glow’s written consent.

To discuss partnership opportunities, contact hello@wheredidyougetyourglow.com. 

The Website may include third-party content or links (Third Party Content and Third Party Websites). Glow does not control, endorse, or guarantee any Third Party Content or Third Party Websites and accepts no responsibility for them. Use them at your own risk.

8. Your Conduct

You must not:

  • Use the Website unlawfully or for commercial purposes detrimental to Glow;

  • Harass, threaten, or offend others through the Website;

  • Interfere with or disrupt the Website;

  • Upload content that infringes others’ rights, is defamatory, obscene, or otherwise unlawful;

  • Provide false or misleading information;

  • Post spam or unsolicited material.

Glow reserves the right to block, suspend, or remove users or content without notice.
You agree to indemnify Glow and its affiliates against any loss arising from your breach of these Terms.

9. Your Content

By submitting any material (your content) to the Website, you grant Glow a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, and distribute that content.

Personal information provided for orders or services remains confidential and will not be published.

You must ensure that your content complies with these Terms and does not infringe others’ rights.

10. Cookies

We use cookies to enhance your browsing experience and analyse site performance.
Cookies identify devices, not individuals. You can manage your cookie settings via your browser preferences.

11. Liability

To the extent permitted by law, Glow is not liable for any loss or damage arising from your use of, or inability to access, the Website or its content.

12. Warranty and Disclaimer

Accessing our Website is at your own risk. Glow does not warrant that the Website is virus-free or error-free.

All products and services are provided “as is” without warranties of any kind, express or implied.

TERMS OF SALE

13. Availability of Products

You acknowledge that:

  • Some products or services are available exclusively online;

  • Quantities may be limited;

  • Descriptions and prices may change without notice;

  • We reserve the right to limit quantities, discontinue products, or notify you of unavailability.

If a product becomes unavailable after you order, we will not charge you for it and may offer a substitute.

Except as required by law, Glow is not liable for resulting losses.

14. Order Process

You must provide accurate contact, shipping, and payment details when ordering.
Glow reserves the right to reject or cancel orders for any reason, including errors or suspected reseller activity. Once confirmed, orders cannot be cancelled. 

15. Title and Risk

Ownership of products transfers to you upon full payment; risk passes upon delivery.

16. Promo Codes

Promo codes may be offered from time to time and are subject to these Terms and any additional conditions provided.

Only one promo code or discount can be used per order.

17. Returns Policy

If you’re not satisfied with your purchase, contact hello@wheredidyougetyourglow.com and let us know why. Through our sister brand, we may be able to provide a better-suited alternative and store credit to try something else. 

18. Warranty

If your product has a functional fault (e.g., not charging, broken, not operating correctly) within one year of purchase, email hello@wheredidyougetyourglow.com with:

  • A warranty request;

  • Order details;

  • A photo and description of the fault;

  • Proof of purchase;

  • Your preference for refund or replacement.

If eligible, Glow will send you a prepaid satchel and, upon receiving the faulty product, issue a refund or replacement within five business days.

Warranty claims may be rejected if:

  • Submitted after one year;

  • No proof of purchase is provided;

  • The fault is due to misuse, damage, or modification;

  • The issue is cosmetic or due to normal wear and tear.

 

Reach out to our team below.